Phone:0477 788 693

Terms & Conditions of Use

Welcome to Online Roofing Supplies website.  If You choose to continue to browse and use this website, You acknowledge that you have read, understood and agree to comply with and be bound by the following terms and conditions of use which together with our Privacy Policy govern Online Roofing Supplies relationship with you in regards to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Online Roofing Supplies reserves the right to make changes to this site and these terms and conditions anytime. Any amendments shall be effective immediately upon notification on the site. Your continued use of the website and the Service following such notification will represent an agreement by you to be bound by the terms and conditions as amended

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither Online Roofing Supplies nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any goods, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

To purchase Goods on the website, you must create an account and complete all information required by Online Roofing Supplies.  For each account, you must provide a password and a login name and valid email address to contact you.  You are responsible to maintain the confidentiality of your password and login name. Furthermore, you are responsible for any and all activities by you or any other person using your login name. You may change your password at any time by following instructions on the website.  It is a condition of creation of an account and use of the Service that:

  1. You are residing in Australia;
  2. You are capable of forming a legally binding contract;
  3. You hold a valid email address;
  4. You are a body corporate registered in Australia, a partnership under the laws of a State or Territory of Australia, an Australian government authority or agency, an association (incorporated or unincorporated) under laws of a State or Territory of Australia or an individual who is at least 18 years old; and
  5. You are not acting in capacity as a trustee of any other person.


Any order for Goods made through this website is an offer by you to purchase those Goods for the price of those Goods (together with all applicable Delivery Fees and Taxes) at the time you place the order. You must provide Online Roofing Supplies with any additional details and/or confirm your details if requested by Online Roofing Supplies in connection with any order. You must provide Online Roofing Supplies with complete and accurate details when making an order through this website. It is your responsibility to comply with all Applicable Laws (including any minimum age requirements) in ordering Goods on this website.

Online Roofing Supplies may reject your order in our absolute discretion (including, without limitation, where any Product in the order is not available, if there is an error or omission in the price or description of the Product on the website, or payment in respect of the order is unable to be processed). If Online Roofing Supplies rejects your order, Online Roofing Supplies will endeavour to notify you within a reasonable time.

Online Roofing Supplies will send you an email confirmation of each order accepted by us. Online Roofing Supplies may cancel the whole or any part of an order (including any orders that We have accepted) at any time without any liability to you if:

  1. any Product in the order is not available;
  2. there is an error or omission in the price or description of any Product in the order on the Site;
  3. We reasonably believe You are in breach of any term or condition of this Agreement; or
  4. payment in respect of the order is unable to be processed.

If we cancel any order, Online Roofing Supplies will endeavour to provide you with reasonable notice. We will not charge you for that part of an order cancelled by us.

Once an order has been accepted by Online Roofing Supplies, you can only cancel, vary or suspend the order (whether in whole or in part) if Online Roofing Supplies agree in writing to such cancellations, variation or suspension.

You agree to pay all costs, expenses and liabilities incurred by Online Roofing Supplies in consequence of the cancellation, variation or suspension of the order and accept consequential delay.

Fees and Charges

Online Roofing Supplies will charge you, and you agree to pay, the price of each Product ordered on the website together with all Delivery Fees and Taxes and any other fees and charges set out in these terms and conditions. Prices for Goods are shown on the website at the time you place Your order and are inclusive of GST.  Prices for Goods are subject to change from time to time. Subject to these terms and conditions, once Online Roofing Supplies have accepted your order, Online Roofing Supplies will not change any prices that apply to the Goods in that order.  Online Roofing Supplies are not obliged to match any prices of any third party.


All payments are made by a secure server, which will encrypt each transaction as a security precaution, and all payments must be made in Australian Dollars only. You may pay for an accepted order using Your (a) Visa; (b) MasterCard; (c) Debit cards displaying a Visa or Mastercard logo.  If Online Roofing Supplies are unable to successfully process payment for Your order, then Online Roofing Supplies may reject or cancel your order.  If you choose to pay by credit card, you authorise Online Roofing Supplies to debit the amount that is payable for an accepted order from your nominated credit card. You must not pay, or attempt to pay, for Goods through any fraudulent or unlawful means.

Delivery of Goods

We only deliver Goods to delivery addresses within the Sydney Metropolitan Area.  You agree to comply with all delivery requirements (including, without limitation, any delivery location restrictions) as set out by us on this website.

At the time of placing an Order, you must nominate a Delivery Address for the delivery of the Goods.  A confirmation email showing that we have received your order will automatically be sent to you once you have proceeded through to the end of the check out. Once accepted, Orders placed by you on the Online Roofing Supplies website will be delivered within three (3) to seven (7) days (excluding public holidays, Saturdays and Sundays) from the date of Order. You will be contacted to advise of delivery time.

Unless agreed otherwise in writing prior to delivery, unloading of all goods shall be the your responsibility and Online Roofing Supplies will not be responsible for any damage whatsoever resulting from the unloading of the goods by you or by anyone your behalf, or by Online Roofing Supplies licenced agent / cartage contractor/delivery service provider.

You, the customer must ensure that you or your agent is present at the delivery address at the time of delivery to accept delivery of the order.  The licenced agent/cartage contractor or driver may require the person accepting the delivery of your order to provide proof of identity. You acknowledge and agree that any person at the delivery address who receives the Goods is authorised by you to receive your order. Risk in the Goods and title in the Goods ordered from Online Roofing Supplies passes to you upon delivery to you at your delivery address.

If the cartage contractor or driver is not satisfied that the access to the delivery site is safe, the goods will be unloaded at kerbside adjacent to the delivery address.

In the event that You or Your agent is not present at the delivery address and at the notified delivery time, the you (the Customer) hereby authorises Online Roofing Supplies and/or its agent/cartage contractor or driver to unload the goods at the delivery address-on the site or if unaccessible or unsafe to do so then goods will be unloaded at the kerbside adjacent to the site and the delivery docket/manifest signed by the agent/cartage contractor or the driver that the goods were delivered accordingly shall be conclusive evidence of due delivery of the goods.  No liability will be accepted by Online Roofing Supplies if goods are claimed to be missing or damaged when goods are delivered and there is no-one authorised to accept delivery.

If requested to enter a property, Online Roofing Supplies and/or our agent/cartage contractor accepts no responsibility for any damage caused by Online Roofing Supplies and/or our agent/cartage contractor.

Delivery times provided by Online Roofing Supplies or its Delivery Service Provider are estimates only.  Online Roofing Supplies will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Larger orders may be without notice split up and shipped on a number of consignments for ease of delivery.

Where trucks are held on site for more than one (1) hour additional costs will apply.

Online Roofing Supplies will not be held accountable for delivery instructions left on the order being missed or not followed.

Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview all goods before adding them to your shopping cart and review your shopping cart before proceeding with your order.

Most products are custom made so no returns or refunds can be offered once orders have been filled.  Custom made products, are any product/s specifically cut to size at your request & non stock items (ie items specifically ordered to your requirements). Custom made goods and non-stock items which are accepted by the buyer in good order and condition are non-returnable.

If any goods are delivered faulty or damaged by the licenced agend/cartage contractor/delivery service provider, you must notify us in writing (email) within 24 hours of receipt.

Goods can only be returned at the discretion of Online Roofing Supplies and will only be accepted after written approval has been granted by Online Roofing Supplies.  Returned goods will be subject to a handling charge of 20% of the value of goods plus the manufacturer or licensed agent’s fees and must be accompanied with relevant proof of purchase documentation.  Any costs incurred to return goods to the place of despatch are at your (the customer’s) expense. Goods and packaging must be in original condition, free from damage and blemishes.  Online Roofing Supplies reserves the right to refuse any returned item without notice if the Online Roofing Supplies deem the return to not meet guidelines.  The cost of returning rejected items is the responsibility of the customer and Online Roofing Supplies reserves the right to hold goods until payment of shipping has been made.

To the maximum extent permitted by law, Online Roofing Supplies shall not be liable for any Loss (including loss of profits or indirect, consequential, incidental, special, exemplary or punitive loss or damage), howsoever caused (including through our negligence), suffered or incurred by You arising from or in connection with: (a) Your access to, or use of, the Service, the website, any Materials, or any linked site; (b) any decision or action taken by You in reliance on any Materials; (c) any error or defect in the website or the Service; or (d) any order for Goods. The above disclaimer does not attempt or purport to exclude liability under any statute if, and to the extent, such liability cannot be lawfully excluded.

Force Majeure
Online Roofing Supplies accept no liability for any delay or failure to perform Our obligations under this Agreement if such a delay or failure is due to circumstances beyond Our reasonable control.

You agree to indemnify, and keep indemnified, Online Roofing Supplies, its officers, employees and agents (those indemnified) against all Loss suffered or incurred by those indemnified in connection with: (a) any breach of any obligation or warranty under this Agreement by You; (b) any wilful misconduct by You; or (c) any negligent act or omission by You.

Public Statements
You must not release to the public any advertising material, promotional material, news release, or any other form of publicity relating to Us without our prior written permission.

Online Roofing Supplies may terminate this Agreement, any account created by You on the Site and Your access to the Site if You breach any provision of these terms and conditions.  Online Roofing Supplies may, at our discretion, terminate this Agreement, any account created by You on the Site and Your access to all or part of the Site without the need to provide reasons. Termination of this Agreement will not end those provisions that are capable of surviving the ending of this Agreement.

General provisions
If Online Roofing Supplies waive, in whole or part, any rights available to us under this Agreement on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any provision of this Agreement is held to be invalid, unenforceable or illegal for any reason, it is to be read down to give it as much effect as possible, or if it is not capable of having any effect at all, it is to be severed from this Agreement, in which case, the remainder of this Agreement shall nevertheless continue in full force. The laws governing this Agreement will be the laws in the State of New South Wales, Australia and You irrevocably submit to the non-exclusive jurisdiction of the courts of that State.

In these terms and conditions, unless the context otherwise requires:

Agreement means the Agreement between You and Us comprising these terms and conditions.

Applicable Laws means any and all statutes, regulations, by-laws, ordinances or subordinate legislation in force from time to time which pertains to Your use of, and access to, the Online Roofing Supplies website and the Service.

Delivery Fee means the fee for the delivery of Goods ordered by You. The fee for each order will depend on the type of Product ordered (in particular, the size and weight of the Product).

GST has the meaning given to that term in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Loss means any loss or damage of any kind including, without limitation, liability to a third party.

Materials means any content made available by Us via the Online Roofing Supplies website (including but not limited to information, data, documents, images, photographs, graphics, audio, videos, or webcasts). Product means each of the goods advertised on the website.

Service means the supply of Goods and related services provided to You by Us through the Site.

Website means the website operated by Online Roofing Supplies at

Taxes means all taxes, duties, levies and charges (other than GST) in connection with any Goods or any transaction under this Agreement.

The Company, We, Us, Our means Online Roofing Supplies Pty Ltd.

You, Yourself, Your means any person who uses the website.